Peace of Mind Included
Warranty Information
Every Rise Home comes backed by a comprehensive warranty program. Your investment is protected from day one.
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Your Rise Home Warranty
We follow Texas’s builder warranty requirements & build above them. Here’s the information available for reference & review.
Your Rise Home Warranty overview: 1 year workmanship, 2 year systems, and 10 year structural, with links to download your warranty documents.
Year Workmanship
This first year is about the quality of how your home was built and finished — the drywall, paint, cabinetry, and trim being done correctly. It focuses on the construction itself, not on everyday living once you’ve moved in. Normal use — a scuff on a wall, a scratch on a counter, general wear over time — is a normal part of owning a home and part of routine upkeep.
Year Systems
This period covers your home’s major working systems — the heating and cooling, electrical, and plumbing that run behind the walls, along with connections such as your water heater and gas lines. It’s focused on those systems performing as they should from how they were originally installed.
Year Structural
Your home’s structure — the foundation, load-bearing walls, and framing that hold everything together — is built for the long term. Structural situations can be complex and no two are alike, so when one comes up we look at it individually to understand what’s happening and do right by it. The specifics are described in your warranty documents.
1 Year — Workmanship
This first year is about the quality of how your home was built and finished — the drywall, paint, cabinetry, trim, and similar work being done correctly. It focuses on the construction itself, not on everyday living once you’ve moved in. Normal use — a scuff on a wall, a scratch on a counter, general wear over time — is a normal part of owning a home and part of routine upkeep.
2 Year — Systems
This period covers your home’s major working systems — the heating and cooling, electrical, and plumbing that run behind the walls, along with connections such as your water heater and gas lines. It’s focused on those systems performing as they should from how they were originally installed.
10 Year — Structural
Your home’s structure — the foundation, load-bearing walls, and framing that hold everything together — is built for the long term. Structural situations can be complex and no two are alike, so when one comes up we look at it individually to understand what’s happening and do right by it. The specifics are described in your warranty documents.
FAQ
Common Warranty Questions
How do I submit a warranty claim?
Call our warranty line at 915.422.2892 or email warranty@risehomes.net. A coordinator will respond within 2 business days and schedule a site assessment.
What is NOT covered?
Normal wear and tear, homeowner-caused damage, acts of nature (floods, hail, earthquake), and manufacturer appliance warranties are excluded from Rise’s builder warranty.
Is my warranty transferable if I sell?
The 10-year structural warranty transfers to subsequent buyers during the active coverage period. Contact us for transfer documentation requirements.
Does Rise use in-house or third-party repair crews?
Rise Homes manages all warranty repairs using our established subcontractors who built your home. We don’t outsource to unknown third parties.
How long do repairs take to complete?
Most warranty repairs are completed within 10–15 business days. Larger structural repairs may take longer based on material availability. We’ll keep you updated every step of the way.
Are appliances covered under Rise Homes warranty?
Appliances carry manufacturer warranties, not builder warranties. Rise will help you contact the manufacturer and facilitate any warranty claims during your first year in the home.
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